Delivery policy
Version of 18 October 2026.
1. Where we deliver
We deliver to the European Union countries listed in the country selector at the top of the site. We do not deliver outside the European Union. You can buy from any EU country: if we do not deliver to the country you live in, you can have the goods delivered to an address in a country we serve (for example a relative's, or a freight forwarder's), or collect them at our working point, and we treat you exactly like any other customer; the price depends only on the delivery country and the method, never on your nationality or residence. Some products are sold only in certain countries (for example radar detectors are sold only in Romania); the restriction is shown on the product page and checked at checkout.
2. Delivery methods
- Courier to your address — through the courier companies Cargus, GLS and Packeta (the latter delivers in Romania also through Cargus, FAN Courier or Sameday, and in other countries through national partner couriers).
- Pick-up point or parcel locker — where available (Packeta points, GLS ParcelShop and lockers of their partners); you choose the point at checkout. A parcel in which any of the three dimensions exceeds 40 cm cannot be delivered to a pick-up point or locker; in that case, as when the weight or size exceeds the limits of the service (for example 5 kg at Packeta points), the option is not shown. Large or heavy parcels (for example some subwoofers) are delivered to your address.
We choose the courier for each parcel among the services available for the delivery country, the weight and the size of the parcel, and it is shown before you place the order. The available methods and the cost of each are calculated from the delivery country, the weight and the size of the parcel.
3. Delivery times
- Products in stock are usually handed to the courier within 1–2 business days of the payment being confirmed (or of the order being placed, for cash on delivery).
- Products ordered from the supplier have the lead time shown on the product page and in the cart.
- The transit time is shown for the chosen service; as a guide, the times per country are those in the table below.
| Delivery country | Business days in transit |
|---|---|
| Romania | 1–2 |
| Bulgaria, Czechia, Slovakia, Hungary | 2–3 |
| Poland | 3 |
| Austria, Croatia, Germany, Slovenia | 3–4 |
| Belgium, Luxembourg, the Netherlands | 4–5 |
| Greece | 3–5 |
| Italy | 4–6 |
| Estonia, Latvia, Lithuania | 5 |
| Cyprus, Denmark, France | 5–6 |
| Spain, Portugal | 5–7 |
| Finland, Sweden | 6 |
| Ireland | 6–9 |
The times in the table are the couriers' estimates, counted from the hand-over of the parcel to the courier, and not a promise; cross-border transport can take longer because of customs checks, holidays or weather. Before you place the order you see the time of the delivery service you chose.
These times are estimates. In any case we deliver within 30 days of the conclusion of the contract; if we cannot meet the delivery time we tell you and you may cancel the order with a full refund of the amounts paid.
4. Delivery cost
The delivery cost is shown in the cart and at checkout, in the currency of the delivery country, VAT included. Every order sent by courier carries the handling and packing fee in the Terms and conditions, once, as a line of its own. Cash on delivery carries the fee in the Terms and conditions, shown before you place the order.
4a. Cash on delivery
Cash on delivery is available only where the chosen delivery service can collect cash and where the method is shown at checkout; it is not available for delivery to every country or with every service. The amount the courier collects is the order total, including the cash-on-delivery fee. If the courier also offers you payment by card on delivery, the cash-on-delivery fee you pay to us is the same; the extra cost the courier may charge us for card collection is not added to it. If you refuse the parcel or do not pay the amount on delivery, the parcel returns to us and section 7 applies.
5. Tracking
On dispatch you receive an e-mail with the tracking number. The order status is also visible in your account.
6. When the parcel arrives
Check the packaging in front of the courier. If it is damaged, tell the courier (damage report) and let us know within 48 hours at contact@be-loud.eu, with photos; we replace the product or refund you. The risk of loss of or damage to the parcel passes to you when you receive it (or when a person you indicated, other than the courier, receives it); until then we bear it towards you, whatever compensation we receive from the courier.
6a. Delivery in several parcels
An order may be delivered in several parcels and on different days, for example when the products come from different stocks (ours and a partner seller's) or do not fit in a single parcel; each parcel has its own tracking number. If an order is delivered in several parcels, you may cancel the products that have not yet been handed to the courier, under the Order cancellation policy; for products delivered separately the withdrawal period runs from receipt of the last product (Returns and right of withdrawal).
6b. Products with transport restrictions
Some products have country sales restrictions (for example radar detectors are sold only in Romania, see section 1). The couriers may also refuse certain goods in transport, according to their nature.
7. Parcel not collected or refused
If a parcel cannot be delivered because of a wrong address or is not collected, the courier returns it. We contact you to send it again (with a new delivery cost) or to refund you, less the cost of the return transport actually incurred.